Return and Exchange policy
Return & Exchange Policy
We want you to love every piece. Here's how we make it easy.
7-Day Window
Submit your exchange or refund request within 7 days from your order date by messaging us on Instagram.
لديكِ 7 أيام من تاريخ الطلب لتقديم طلب الإرجاع أو الاستبدال
Item Condition
Items must be unused, in original condition, with all tags attached and original packaging intact.
المنتج يجب يكون غير مستخدم، بالتاج والتغليف الأصلي
Shipping Fee
A 95 EGP shipping fee applies per return or exchange request.
رسوم الشحن 95 جنيه لكل طلب إرجاع أو استبدال
Refund Timeline
Refunds are processed within 3–5 working days after the returned item reaches us via the courier.
الاسترداد يتم خلال 3–5 أيام عمل بعد استلامنا للمنتج من شركة الشحن
How to Submit a Request
- Message us on Instagram at @morayakids to start your return or exchange.
- Share your order number and the reason for the return or exchange.
- Our team will review your request and get back to you within 24 hours.
Need help? We're here for you
Reach us on Instagram for any questions or assistance: @morayakids